7/12/2007

DON’T SHOOT THE MESSENGER!

Filed under: — Doug Contreras @ 2:05 am on

So here’s the scenario:

You show your boss a detailed report analyzing the productivity trend for the last three years. It clearly shows that her new approach to training, staffing and operation has not improved performance as she expected it would. In fact it demonstrates that things have gotten worse. Her correct response should be:

(1) Issue a scathing five page memo challenging your data and analysis and questioning your loyalty to her and the company.

(2) Ignore the report.

(3) Set up a meeting with you to review the validity of your report and discuss your ideas for changes that can be made to get things back on track.

Shooting the messenger NEVER improves performance!


DOUG CONTRERAS
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